Delivery, Returns & Refunds
We aim to deliver orders placed during our busy sale period as quickly as possible, this may take up to 25 working days.
Frequently Asked Questions
- What are your delivery services and charges?
- When and how will my order be delivered?
- Do you deliver overseas?
- What happens if I'm out when you deliver?
- How do I return an item I ordered online?
- When do I get my refund once I've returned an item?
What are your delivery services and charges?
We offer FREE DELIVERY on all orders over £300 . For orders under £300 there is a delivery charge of £25 within the UK.
Back to topWhen and how will my order be delivered?
Our call centre will contact you as soon as your furniture is available for delivery. You will be offered the next available delivery day based on your postcode. If this is not suitable the next available day will be offered. Most postcodes are serviced twice a week. A signature will be required from you at the time of delivery or a signed note collected.
Back to topDo you deliver overseas?
Unfortunately, no.
What happens if I'm out when you deliver?
Most deliveries need to be signed for. If you are not in a card will be left asking you to contact our call centre, which is open until 8pm, to re-arrange delivery.
Back to topHow do I return an item I ordered online?
As long as the item is unused, in the original packaging and in a resalable condition, you can return the item on the condition Buy Furniture Now (UK) Ltd are contacted within 7 days. A collection charge of up to £100 will be made on all returns in accordance with the cost.
Back to topWhen do I get my refund once I've returned an item?
Please give us at least 2 weeks to process your refund once we've received your goods. The refund will be credited to the payment card account.
Back to top